Only the member and your staff
Every ticket opens as a private thread under your support channel. The rest of the server can't see it, the channel stays tidy, and nobody reads anyone else's problem.
SUPPORT TICKETS
Discord support tickets, each in its own private thread
Support tickets: a feature of Rezaletbot, the free Discord bot.
A member presses a button and writes a subject and a message; Rezaletbot opens a thread under your support channel that only they and your staff can see. Staff answer from Discord or from the website, and both sides see the same conversation.
🎫 Open ticket button🔒 Private thread🌐 Reply from the web⚡ /support
support
Rezaletbot BOT🎫 Open ticket
Support ticketSubmit
HIGHLIGHTS
What support tickets can do
A button or /support
Post a 🎫 Open ticket button to the channel from the panel. Members press it or type /support, and a small form asks for a subject and a message.
Open and answer on the website
Members can open and follow tickets on the Support page at rezaletbot.com. Messages written on the site land in the thread, and messages in the thread show up on the site.
Staff are added automatically
Members of the staff role you pick are added to the thread and pinged when a ticket opens. People with Manage Threads or Manage Server count as staff too.
Limits against abuse
You set how many tickets one person can have open at once, from 1 to 5. There's at least a minute between two tickets, and someone blocked from the bot can't open one.
The conversation is kept
When a ticket closes, the thread is locked and archived, and the conversation stays readable on the site. A staff member can reopen it with one click.
OPENING A TICKET
One button, one form, done
From the panel you post a message with a 🎫 Open ticket button to the support channel. When a member presses it, a form asks for a subject and a message; on submit Rezaletbot opens the thread and replies with a link only they can see. /support opens the same form, and it works in any channel even on servers with a command-channel rule.
- Subject up to 100, message up to 2,000 characters
- The ticket link is visible only to the member
- Your own welcome text in the thread
support
Rezaletbot BOT🎫 Open ticket
Rezaletbot BOT
🎫 Your ticket is open: Bot won't join the voice channel (#42). The staff will reply there.
Only you can see thisTWO-WAY CONVERSATION
Discord and the website stay in sync
Every message in the thread is saved and shows up on the ticket page on the website, and edits and deletions carry over. Replies written on the site are posted to the thread by Rezaletbot with a "🌐 site" label, with an orange stripe for staff and a purple one for members. Files sent in Discord can be opened on the site, but you can't attach files from the site.
- Edits and deletions sync too
- Website replies carry a "🌐 site" label
- Discord attachments open on the site
rezaletbot.comSupport · #42
Write a reply…
Bot won't join the voice channelPrivate
MorPanda
When I type /play the bot doesn't join and shows no error.
Rezaletbot BOT
STAFF VIEW
Every ticket in one list, waiting ones first
The Support section of Server settings lists open and closed tickets separately, and a ticket shows "Awaiting reply" when the member wrote last. Click one to see the whole conversation, then reply, close or reopen it from there. Members see their own tickets on the Support page, with a "New reply" badge when staff have answered.
- "Awaiting reply" and "New reply" badges
- Either side can close; staff can reopen
- Deleting the thread closes the ticket
Tickets
Open · 3Closed · 17
- #42 · Bot won't join the voice channelMorPanda · DiscordAwaiting replyOpen
- #41 · Role menu isn't workingKaraBulut · from the websiteOpen
- #39 · When is the giveaway prize sent?AtesliOyuncu · DiscordAwaiting replyOpen
SETUP
Ready in three steps
- 01
Add the bot
Add Rezaletbot to your Discord server. In the support channel the bot needs Create Private Threads, Send Messages in Threads and Manage Threads; the invite link already asks for them.
- 02
Turn on Support
Sign in with Discord, pick your server and turn Support on: choose the support channel, the staff role and the per-person open-ticket limit.
Web panel → Server settings → Support - 03
Post the ticket button
Optionally write the welcome text shown in each thread, save, and press "Post the panel to the channel"; a message with the 🎫 Open ticket button lands in the support channel. Members can use /support without the button too.
COMMANDS
Use it from Discord
/supportOpens the ticket form. It's exempt from the command-channel rule and works in any channel.FAQ
Questions about support tickets
Who can see a ticket?
Only the member who opened it and your staff. Because it's a private thread, the rest of the server can't even see it in the channel list. Staff means members of the staff role you pick, plus anyone with Manage Threads or Manage Server. The website follows the same rule.
Can I answer a website ticket from Discord?
Yes. A ticket opened on the website still opens as a thread in Discord. Whatever you write in the thread shows up on the member's ticket page, and their website replies land in the thread with a "🌐 site" label.
How many tickets can one member open?
You choose the open-ticket limit per person, from 1 to 5 (2 by default). Someone at the limit has to close one first. The same person also waits at least a minute between tickets, and anyone blocked from the bot in your server can't open one.
How is a ticket closed, and can it be reopened?
The member or a staff member closes it with the "Close ticket" button in the thread or from the ticket page on the website. The thread is locked and archived, and messages sent to a closed ticket aren't recorded. Only staff can reopen it. If the thread or the support channel is deleted, the ticket closes on its own.
Can I send a file or screenshot from the website?
Not yet; the website only sends text. To share a file or screenshot, use the ticket's thread in Discord. Files sent there appear as links in the conversation on the website and can be opened.
How do I reach the Rezaletbot team?
Sign in, open a new ticket on the Support page and pick the Rezaletbot support server at the top of the list. You don't need to be a member of that server; the team answers your ticket on the same page.
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